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Frequently asked questions
Everything you need to know about our pieces, caring for them and receiving your order.
Products & materials
What materials are LUME & NOOK decorative trays made from?
Our decorative tray collection brings together three material families: Stone, Composite, and Natural.
Depending on the design, you’ll find pieces made from natural stone and marble, stone-look resin and other composite materials, as well as wood and bamboo.
Each product page includes specific material information to help you choose the piece that feels right for your space.
Will every tray look exactly the same?
Not always — and that is part of what gives each piece its character.
Natural stone and marble trays may vary in veining, tone, texture, and surface detail. Wood and bamboo trays can also show natural differences in grain and color.
Composite and stone-look resin trays may have subtle variations in texture and finish.
These differences are part of the character of the material rather than imperfections.
Are LUME & NOOK trays only for decoration?
They’re designed to be both beautiful and useful.
Our decorative trays can help organize everyday objects such as candles, fragrances, jewelry, keys, skincare, and other small essentials while adding texture and character to a space.
For any material-specific use recommendations, please refer to the individual product page.
Are LUME & NOOK trays food safe?
Unless a product is specifically described as food safe, our trays are intended for decorative styling and everyday organization rather than direct contact with food.
Always refer to the individual product description for specific use information.
How do I choose the right tray size?
Dimensions are listed on each product page.
Before choosing your decorative tray, measure the surface where you plan to place it and consider what you would like to keep or display on it.
A smaller tray may work well for jewelry, fragrance, or bedside essentials, while a larger coffee table or entryway tray can help organize several objects together.
Are natural variations in stone and wood normal?
Yes.
Natural materials develop their beauty through variation. Marble and other natural stone may show differences in veining, color, and mineral patterns, while wood and bamboo naturally vary in grain and tone.
These characteristics mean that no two natural-material pieces need to look exactly alike.
What is a stone-look resin tray?
A stone-look resin tray is made from a composite material designed to capture the visual character and texture of stone while allowing for more sculptural forms and finishes.
Depending on the design, subtle variations in texture, tone, and surface detail may occur.
Please refer to each product page for the exact material composition and product details.
Care & placement
Where can I use a decorative tray?
Our trays are designed to move naturally between different areas of the home.
Depending on the material, size, and design, they can be styled as a coffee table tray, vanity tray, bedside tray, bathroom tray, or entryway tray.
They can also be used on dressers, shelves, kitchen counters, and other surfaces where you want to bring a little more order and visual balance.
Can I use a tray in the bathroom or kitchen?
Many of our decorative trays can be styled in bathrooms and kitchens, but different materials respond differently to moisture, heat, and staining.
We recommend following the care guidance for your specific piece and wiping away spills or excess moisture promptly.
For more detailed information, please visit our Care Guide.
How should I care for my tray?
A little care goes a long way.
For everyday cleaning, gently wipe the surface with a soft, slightly damp cloth. Avoid harsh chemicals, abrasive cleaners, prolonged exposure to moisture, and excessive heat.
Because stone trays, resin trays, wood trays, and bamboo trays each have different characteristics, we recommend following the care instructions for your specific material.
Visit our Care Guide for detailed care information.
Orders & delivery
When will my order arrive?
Orders are processed within 1–5 business days after payment is confirmed.
Estimated transit time is 5–20 business days after dispatch. Processing time is additional.
For current processing and delivery information, please visit our Shipping Policy.
What should I do if my order arrives damaged?
If something isn’t right when your order arrives, please contact us as soon as possible.
Include your order details along with clear photos of the item and its packaging so we can understand what happened and help with the next steps.
Can I return an item?
Return eligibility and instructions can be found in our Returns Policy.
We recommend reviewing the policy before starting a return. If you’re unsure about anything, you’re always welcome to contact us.
Still have a question?
We’d be happy to hear from you.
Visit our Contact page and send us a message. We’ll get back to you as soon as we can.
A little more help
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