Welcome to Lume & Nook. By accessing our website or purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.
1. General Terms
Lume & Nook offers thoughtfully designed home décor products for personal use. We reserve the right to update product information, pricing, availability, and website content at any time without prior notice.
2. Orders & Payments
By placing an order, you agree that:
- All information provided during checkout is accurate, complete, and current.
- You are authorized to use the payment method provided.
- We reserve the right to review, cancel, or refuse any order in cases of suspected fraud, unauthorized payments, incorrect pricing, or product availability issues. If your order is cancelled, we will notify you and issue a full refund.
3. Product Information & Natural Variations
We make every effort to display our products as accurately as possible. However, please note the following:
- Screen Differences: Actual colors may vary slightly from what you see on your screen due to different monitor settings and lighting conditions.
- Natural & Artisan Materials: Because our products are crafted from natural and artisan materials (such as marble, faux travertine, wood, and bamboo), every piece is unique.
- Marble & Stone: Natural variations in veining, color intensity, and the presence of natural pores or small pits are inherent characteristics of the material, not defects.
- Wood & Bamboo: Variations in wood grain, texture, and the presence of natural knots are natural and make each piece one-of-a-kind.
These unique variations are part of the design character and are not considered defects. By purchasing from Lume & Nook, you acknowledge and accept these natural characteristics.
4. Pricing
All prices are displayed in USD (United States Dollars) unless otherwise stated. We reserve the right to correct any pricing errors and update prices when necessary. Applicable taxes and shipping costs will be calculated at checkout.
5. Intellectual Property
All content on this website—including but not limited to images, text, logos, designs, graphics, and branding materials—belongs to Lume & Nook and is protected by copyright laws. It may not be copied, reproduced, distributed, or used without express written permission.
6. Limitation of Liability
Lume & Nook is not responsible for indirect, incidental, or consequential damages resulting from the use of our website or products, except where required by applicable law. In no event shall our maximum liability for any claim exceed the actual amount paid by the customer for the specific product.
7. Dispute Resolution & Chargebacks
We strongly encourage you to contact us at lumeandnook@gmail.com if you have any issues with your order before initiating a dispute or chargeback with your bank or PayPal. We are always committed to finding a fair and quick solution for our customers. Fraudulent chargebacks or disputes filed without prior communication will be actively contested with all necessary evidence (including tracking, delivery confirmation, and these Terms of Service).
8. Governing Law
These Terms of Service shall be governed by and construed in accordance with applicable international e-commerce regulations and the laws applicable to Lume & Nook.
9. Contact Us
For any questions regarding these Terms of Service, please contact us at:
Email: lumeandnook@gmail.com
