At LUME&NOOK, we carefully prepare every order to ensure your products arrive safely.
Order Processing Time
Orders are processed within 1–5 business days after payment confirmation.
During holidays, promotions, or high-volume periods, processing times may take slightly longer.
Shipping Destinations & Time
We currently ship to the United States, United Kingdom, Canada, and select European countries.
Estimated transit time for Standard Shipping is 7–20 business days after dispatch (processing time is additional).
(Note: Most orders arrive within 10-15 business days, but please allow up to 20 business days for delivery).
Please note that delivery times may vary depending on destination, customs processing, weather conditions, and carrier delays. Delivery estimates are not guaranteed.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment. (We offer free shipping on qualifying orders).
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking updates may take 24–72 hours to appear after shipment. Please note that international tracking may show “no updates” while the package is in transit between countries, which is normal.
Customs, Duties, and Taxes
Depending on your location, additional customs fees, duties, or taxes may apply. Customers are responsible for any charges required by local regulations. Lume & Nook is not responsible for customs delays.
Shipping Address & Delivery
Customers are responsible for providing accurate shipping information at checkout. Lume & Nook is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
If the tracking information shows “Delivered” but you have not received your item, please check with your local post office or neighbors. Lume & Nook cannot be held responsible for packages confirmed as delivered by the carrier.
Lost or Stolen Packages
If your package is lost in transit (no tracking updates for over 30 days), please contact us. We will investigate with the carrier and offer a replacement or a full refund.
Contact Us
If you have questions regarding your order or shipment, please contact us at:
Email: lumeandnook@gmail.com
