At LUME&NOOK, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.
Return Eligibility
We accept return requests within 30 days of the delivery date.
To be eligible for a return, items must be:
- Unused and in the same condition that you received them.
- In the original packaging, if applicable.
- Proof of purchase is required (order number or email).
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Clear photos of the item and the packaging.
- A brief description of the issue.
We will review your request and offer a replacement or a full refund (no need to return the item).
Return Process & Shipping Costs
To request a return, please contact us at lumeandnook@gmail.com.
- For damaged or incorrect items: We will cover the return shipping costs or issue a refund directly.
- For change of mind or personal preference: The customer is responsible for the return shipping costs. Please note that since we ship internationally, return shipping fees can be expensive. We highly recommend contacting us first—we may offer a partial refund if you choose to keep the item, saving you the hassle of international returns.
- Return instructions and the return address will be provided only after your request is approved.
Refunds
Once your return is received and inspected (or a partial refund is agreed upon), we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method (PayPal or Credit Card). Please note that original shipping fees are non-refundable.
Contact Us
For any return or order questions, please reach out to us at:
Email: lumeandnook@gmail.com
